Thank you for shopping with MORDEY WEAR LTD. We are committed to providing a reliable and efficient delivery service. Please read our Shipping Policy carefully before placing an order.
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
Order Processing
All orders are processed after payment has been successfully authorized and verified.
Processing Time: 1–3 business days
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed after business hours, on weekends, or during holidays will be processed on the next business day.
During periods of high demand, promotional events, or holidays, processing times may be extended. If significant delays occur, we will notify you by email whenever possible.
Shipping Destinations
We currently ship to customers in multiple countries and regions.
If your shipping destination is unavailable during checkout, please contact our customer support team before placing an order.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed and shipped.
Destination
Estimated Delivery Time
United Kingdom
3–7 Business Days
Europe
5–10 Business Days
United States & Canada
7–15 Business Days
Australia & New Zealand
7–15 Business Days
Other International Destinations
10–20 Business Days
Please note that delivery estimates are provided for reference only and are not guaranteed.
Delivery times may vary due to:
Customs inspections
Weather conditions
Transportation disruptions
Local courier delays
Peak shopping seasons
Public holidays
Shipping Charges
Shipping fees are calculated at checkout based on your delivery address, order value, and selected shipping method.
From time to time, we may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.
Order Confirmation
After your order has been successfully placed, you will receive an order confirmation email containing your purchase details.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
Order Tracking
Tracking information is generally available within 24–72 hours after shipment.
Please allow sufficient time for the carrier’s tracking system to update.
If you have not received tracking information within several business days after shipment, please contact our customer support team.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated during checkout.
MORDEY WEAR LTD is not responsible for customs delays or additional import charges.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Please carefully review your shipping address before completing your purchase.
If you need to modify your shipping address, please contact us as soon as possible after placing your order. While we will make every effort to accommodate changes before shipment, we cannot guarantee modifications once an order has entered processing.
Orders returned due to incorrect or incomplete addresses may require additional shipping charges before reshipment.
Failed Delivery Attempts
If delivery cannot be completed because:
the recipient is unavailable,
the address is incorrect,
the package is refused,
or the package is unclaimed,
the shipment may be returned by the carrier.
Any additional shipping costs associated with reshipping the order may be the customer’s responsibility.
Lost or Delayed Packages
If your package appears to be delayed beyond the estimated delivery period, please contact us.
We will work with the shipping carrier to investigate the shipment and provide updates whenever possible.
If a package is confirmed as lost during transit, we will review the situation and determine an appropriate resolution in accordance with our policies.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
Your order number
Photos of the damaged item(s)
Photos of the shipping package
A brief description of the issue
Our support team will review your request and assist you as soon as possible.
Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact us.
