Welcome to our FAQ page. Here you’ll find answers to some of the most common questions about shopping with MORDEY WEAR LTD. If you need further assistance, please feel free to contact our customer support team.
1. How can I place an order?
Simply browse our website, select the items you wish to purchase, choose your preferred size and quantity, and add them to your shopping cart. When you’re ready, proceed to checkout and follow the payment instructions to complete your order.
2. What payment methods do you accept?
We accept secure online payments through major credit and debit cards, along with other payment methods that are available during checkout.
3. Is my payment secure?
Yes. We use secure payment processing and industry-standard encryption technology to help protect your personal and payment information during checkout.
4. How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
5. How long does shipping take?
Estimated delivery times are:
United Kingdom: 3–7 Business Days
Europe: 5–10 Business Days
United States & Canada: 7–15 Business Days
Australia & New Zealand: 7–15 Business Days
Other International Destinations: 10–20 Business Days
Please note that delivery times are estimates and may vary.
6. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available).
If you have not received tracking details within several business days after shipment, please contact us.
7. Can I change or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it.
Please contact us as soon as possible after placing your order. Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
8. What is your return policy?
We accept eligible returns within 30 days of delivery.
Returned items must be unused, unworn, and in their original condition with all original tags attached.
For complete details, please visit our Return & Refund Policy.
9. Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
10. How long does it take to receive a refund?
After your returned item has been received and inspected, approved refunds are usually processed within 5–10 business days to the original payment method.
Processing times may vary depending on your bank or payment provider.
11. What should I do if I receive a damaged or incorrect item?
Please contact our customer support team within 7 days of receiving your order.
Include your order number along with clear photos of the item and packaging so we can assist you as quickly as possible.
12. Do I have to pay customs duties or import taxes?
International orders may be subject to customs duties, VAT, or import taxes imposed by your country’s customs authorities.
These charges are the customer’s responsibility unless otherwise stated at checkout.
13. How do I choose the correct size?
We recommend referring to our Size Guide available on the product pages before placing your order.
If you need additional sizing assistance, please contact our customer support team.
14. What if an item is out of stock?
Our inventory is updated regularly.
If an item is unavailable, it will generally be marked as out of stock on the website. We encourage customers to check back later as new inventory may become available.
15. How can I contact customer support?
If you have any questions or need assistance, we’re here to help.
Thank you for shopping with MORDEY WEAR LTD. We appreciate your trust and look forward to providing you with a secure, reliable, and enjoyable shopping experience.
